teka's Privacy Policy

This privacy policy ("Policy") has been prepared on behalf of the teka platform ("we", "us", or "teka"). When you create an account on teka, use our services, or visit our website, you acknowledge that the terms described in this policy apply to you.

This policy should be read alongside our Terms and Conditions, as both documents form the basis of our relationship with you. If you are unsure about anything, please contact our support team.

Data protection is not just a legal obligation for us — it is our commitment. We believe that a user's personal information is their own, and protecting it is our responsibility.

Various types of information may be collected at different stages while using the teka platform. These are described in detail by category below.

1.1 Registration Information

Information you provide when creating an account:

• Full name
• Date of birth (for age verification — to confirm 21+)
• Mobile number
• Email address
• Username and password

1.2 Financial Information

During deposit and withdrawal processes, information related to your mobile financial service (bKash, Nagad, Rocket, Upay) account may be collected. However, this information is not stored directly on our servers — it is processed through the relevant payment service provider.

1.3 Technical Information

When you use our site or app, some information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Time of visit, page view data, and navigation patterns
• Information obtained from cookies and similar tracking technologies

1.4 Communication Information

If you contact our support team via live chat or email, a record of that conversation may be retained. This helps improve service quality and resolve disputes.

Collected information is used for the following purposes:

• Verifying your identity and keeping your account secure
• Age verification — our platform is only for users aged 21 or above
• Processing deposits, withdrawals, and other financial transactions
• Delivering relevant promotions and bonus offers
• Improving platform services and personalising the user experience
• Identifying and resolving technical issues
• Complying with applicable regulations and preventing fraud
• Communicating with users on important matters

Your information is never sold to third parties for marketing or commercial purposes.

SSL encryption technology is used on the teka platform to keep your information secure. Our servers are protected with advanced firewalls and security protocols.

3.1 Encryption

All data sent from your device to our servers is encrypted using TLS/SSL technology. Passwords are never stored in plain readable form — they are hashed.

3.2 Access Control

Only authorised staff can access your personal information, and only on a need-to-know basis. Every access is logged and regularly audited.

3.3 Retention Period

Your information is retained for as long as your account remains active. After an account is closed, certain information may be kept for a specified period for legal reasons or to prevent fraud.

teka never shares your personal information with third parties without your permission. However, limited information may be shared in the following circumstances:

4.1 Payment Service Providers

Necessary information is exchanged with bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal processes. These providers operate under their own privacy policies.

4.2 Technology Partners

Technology service providers that assist in running the platform (such as hosting and analytics) may have limited access to certain information. All of them operate under strict confidentiality agreements.

4.3 Legal Obligations

Information may be provided as required by legal proceedings, court orders, or requests from government authorities. In such cases, we provide only the minimum information necessary.

We use cookies and similar technologies to improve the website experience.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and security.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Collect statistics to help us understand how the site is used.

5.2 Managing Cookies

You can manage cookies through your browser settings. However, disabling essential cookies may cause some site features to not work properly.

You have certain basic rights over your own information. teka respects these rights:

6.1 Right to Access Your Information

If you want to know what information we hold about you, contact us via live chat or email. We will try to respond as quickly as possible.

6.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you can request a correction. We will verify and make the necessary changes.

6.3 Right to Request Deletion of Your Information

After closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

6.4 Right to Opt Out of Promotional Communications

You can stop receiving promotional emails or messages at any time. This can be done through your account settings or via our support team.

All teka services are only for individuals aged 21 or above. We never knowingly collect information from or provide services to minors.

Age is verified at the time of registration. If a user appears to be under 21, their account will be closed and the relevant information will be deleted.

To learn more about responsible gaming, read our Responsible Gaming page — it contains detailed information on keeping yourself and your family safe.

Our platform sometimes connects to third-party services or payment gateways. teka is not responsible for the privacy policies of these third parties. We recommend reading their own policies.

In particular, payment service providers bKash, Nagad, Rocket, and Upay have their own data protection policies. Once you leave our platform and go to their gateway, you are subject to their policies.

teka reserves the right to change this privacy policy at any time. If any significant changes are made, registered users will be informed via email or a notification within the platform.

Continued use of the platform after any changes will indicate that you have accepted the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:

You can find answers to general questions in our Frequently Asked Questions (FAQ) section, where many questions about accounts, payments, and gaming are already answered.